DevOps Support Engineer

What responsibilities will you have?

• Manage and support application environments, including deployments, upgrades, and maintenance.
• Perform recurring operational tasks such as build support, project configuration, and system administration.
• Collaborate with the DevOps team to ensure stability and reliability of infrastructure and services.
• Monitor and troubleshoot environment issues, escalating to DevOps engineers when necessary.
• Contribute to process improvements by documenting standard operations and identifying automation opportunities.
• Provide support coverage that complements global time zones.

Growth Path

• Gain exposure to DevOps practices, including automation, infrastructure-as-code, and pipeline management.
• Opportunity to transition into a DevOps Engineer role by developing skills in scripting, cloud architecture, and advanced automation.
• Clear career progression within the DevOps organization, with increasing responsibilities in scalability, innovation, and platform engineering.

What skills & experience are we looking for?

Minimum Qualifications

• Mid-Level experience using CI/CD tools such as GitLab, TeamCity, Azure DevOps, or Octopus for build and deployment support.
• 1+ years working with system support, operations, or environment maintenance.
• 1+ years of experience with scripting languages such as PowerShell, Shell, or Python for task automation.
• Experience with environment setup, system upgrades, and troubleshooting on Windows or Linux.
• Ability to manage multiple operational tasks independently and ensure service continuity.
• Good communication skills in English (Mandarin is a plus).

Preferred Qualifications

• Experience working with Cloud Services such as AWS or Azure.
• Experience working with Infrastructure as Code tools such as Terraform, CloudFormation, or pipeline YAML files.
• Exposure to Kubernetes and Helm for deployment management.
• Experience supporting Jira/Confluence projects, permissions, and cross-team requests.
• Working knowledge of MSSQL or MySQL databases for monitoring and basic maintenance.
• Experience with Windows/Linux systems, with networking and security knowledge.
• Understanding of DevOps practices and interest in developing automation and CI/CD skills to transition into a DevOps Engineer role.

Why You’ll Love Working Here

When you join us, you’re not just taking a job – you’re gaining a supportive environment where you can thrive. Here’s what we offer:

• Competitive Benefits Package: A great compensation plan including health insurance coverage, salary reviews, along with performance bonuses to reward your hard work.
• Flexible Work-Life Balance: Enjoy a hybrid work setup with 2 days per week working from home. We believe in results, not just hours spent in the office.
• Learning & Development: An excellent learning culture with on-the-job training, workshops, and mentorship. You’ll gain valuable experience and keep sharpening your skills.
• Dynamic, Global Team: Be part of a well-established company with a global reach. You’ll collaborate with talented colleagues from around the world and work on impactful projects for an international audience.
• Innovative Culture: We encourage new ideas and continuous improvement. You’ll have the freedom to propose changes, experiment with automation, and make a real difference in how we work.
• Employee Wellbeing: Our employees matter! We foster a social, supportive culture with regular team-building events, annual employee wellness screenings, monthly healthy lunches, celebrations for birthdays & work anniversaries and more. Traditions like these bring our team together and show we care about everyone’s health, happiness, and growth.
• Convenience at Hand: Located in Cascavelle Business Park, our office offers a calm yet professional environment with nearby shops and cafés as well as onsite secure parking to make your commute and day-to-day easier.